Customer Testimonials
Maranda was great! She helped us in selecting a vehicle, and she was patient with us and answered all of our questions. Being able to test drive alone allowed me and the wife to have candid conversations about the two vehicles under consideration. For our previous car purchases at two different non-Mazda dealerships, the salespersons were present during our test drives. It may seem like a minor thing, but it was very helpful in our selection process to speak privately about the cars. It's our first Mazda, and our experience at the dealership was very enjoyable!
I had the very best experience buying my first new car at this dealership. I had always bought used cars (mainly Subarus) in the past but after a lot of research and test drives, I decided that a Mazda was the car for me. I thought the transition from Subaru would be hard but It has been almost two weeks and I already absolutely LOVE my 2023 Mazda CX-30! I also can not rave enough about how awsome the Sales team is. Our salesman, Marcus Montgomery went above and beyond and was more than patient with our questions and needs. If ...
I need a mirror for my Mazda. The item had been on back order for several months. I called Nelson Mazda up and These guys had one in stock. They were kind enough to ship it all the way to New York. I completely appreciate all the help that they provided me.
I loved getting the video that walked me through the inspection and service on my car. Super comprehensive and helpful. I also liked being able to text to confirm additional services and the service was fast too!
This was the best car buying experience I've ever had. I didn't feel hustled or hurried. What I did feel was gratitude for the way Ian took me through the process. He was very patient in explaining all the features of the car, and the buying process was very smooth, no surprises. Ian made sure I got the military appreciation discount, which means a lot to me as a disabled Veteran. He called yesterday, a month after the sale, just to say hello, make sure I'm happy with my car, and reminded me to come in for ...
Great dealership! Never any pressure to buy and the service department is wonderful. I’ve bought 3 vehicles from them so far.👍🏻
Fast scheduling, friendly/professional greeting at arrival, the team understood and repeated my problem when I arrived, the waiting area is clean and comfortable (I am able to work while waiting for my service), and the email and txt message updates and video of service is awesome! Great service!
Had a great experience with the service and parts department. This is my first service as a Mazda owner. Mitch addressed all my concerns and kept me informed throughout the process. Eric did a great job with the maintenance inspection video sent to my phone. Everyone I spoke with was helpful and nice (I spoke to someone in parts for a part number, but I forgot his name). Will be back!
Everything went smoothly, great service and wait time was minimal.
The buying team at this dealership went above and beyond to ensure a seamless transaction - all remotely! Boomer Lahrman took great care of me and walked me through every step of the process. I couldn’t have asked for a better experience and I would highly recommend this team if you’re looking to sell.
Best place to buy a car. The salesman Clayton was so easy and nice to work with that it made buying a car enjoyable. No game playing. Chad Custer the owner is right there making sure things run smoothly and his customer is very happy. This is my first Mazda . The car rides beautifully . A plus for this car dealership
I have basically been a lifetime Mazda fan and has been my past 5 cars. I am in a lease now and was hoping to get into another Mazda but unfortunately we could not get the numbers to work 🙁 I wanted to give kudos to Miranda Shoulders. She has been extremely helpful, responsive, and great to work with. I wish we were able to get the numbers to work again this time but that pesky inflation is awful. Thank you Miranda for all of your help and texting me back and forth trying to help. THIS is why I have ...
So I had a recall for my Mazda RX8 and I can say this is my first time ever dealing with a Mazda dealership and I’m really impressed with the level Of customer service I received. Nick my rep was on point with communication. And I ever received a video of the parts that were replaced ( Range Rover never does that ) ! Great job ! Will definitely be doing business with them in the future.
The Nelson Mazda Cool Springs location was friendly and welcoming and my Client Rep, Ian Conner, was VERY patient with all my questions and if he didn't have the answer right away, he always got back to me promptly. I happily recommend Nelson Mazda and ask for Ian Conner!
The Nelson Mazda Cool Springs location was friendly and welcoming and my Client Rep, Ian Conner, was VERY patient with all my questions and if he didn't have the answer right away, he always got back to me promptly. I happily recommend Nelson Mazda and ask for Ian Conner!
Very satisfied in the service dept working on our 2011 Mazda 6. Bought new. This car has had no major issues. Just the regular repairs needed in the years we have had it.
When my 88-year-old father was the victim of a hit-and-run accident that totaled my parents’ only car, a friend recommended Nelson Mazda, because of his wonderful experience there. My parents purchased a beautiful used vehicle and took it home, but my 89-year-old mother experienced breathing problems the next day. It was determined that the vehicle had been exposed to smoking, so the team at Nelson Mazda went the extra mile in trying to eliminate the odor. Tanner, the manager, got involved and continued to try to solve the problem. He was very kind to my parents and persisted, until the ...
I was not looking forward to sitting and waiting for my car. But as I sat there I heard lovely music and customers and employees laughing and chatting. You offered bottled water and comfortable seating. My car was done faster than expected. The guy that served me was super nice and professional.
I Had a great experience with Nelson Mazda! My Car is in better shape now. Also, the staff is very friendly and helpful. Very clean and neat waiting lobby
Thank you so much to Mr. Dixon, Noah and Corey for helping me through some issues with a recent purchase. It was a profound assistance that has really kept my respect for this business. Thank you so much.
Professional and knowledgeable.
Chase is Service Did us a Solid. Thank you so much. Our check engine light came on while travelling down here from KC area. They waived the inspection fee because the airbox was not tightened correctly. We use Mazda for all of our service. So Chase said the Right thing to do is to waive any and all fees. Grateful. Chris
One of the best car buying experiences I’ve ever had. My bank was being difficult despite having incredible credit. But Matthew did so much work trying to find a bank to work with me. They were so amazing through the whole process and even delivered the car to my house! With a full tank of gas. Fully impressed all the way around. I’ve used the repair center in Murfreesboro as well and had a great experience with them too.
I just purchased a 2022 Mazda 3 Hatchback from this dealership and my experience was amazing. Staff was/is very knowledgeable and able to answer all the questions I had. They were very responsive over email which is always appreciated.The whole car buying process went very smoothly thanks to the staff at Mazda of Cool Springs.
This dealership is amazing!! Great experience with sales team and When we service our car, it’s like family. Pete who is over the entire service dept sold me on Mazda. I had a used mazda I had bought from someone and took it there to get fixed. He made us feel like we drove it off the showroom floor. (That’s why I bought the newer one) Professional and goes above and beyond. The entire service department is a reflection of him. When I find great customer service, I don’t mind driving the hour to get my car ...
I have purchased 3 cars from Nelson and will be leasing a 2022 CX-30. Cody in the service department is awesome!!
Great and easy experience. Davey was the best!!! Very considerate and personable. He seemed to have the customers best interest in mind.
Good work b
I had great experience with Nelson Mazda Cool Springs. Got the best value for my trade in, as well as buying certified pre owned CX5. Very professional and no frills dealership. I like their one person one price policy, which makes the whole experience so stress-free. The folks at Sales and Service were great. Ian Connor helped with Sales part. Impressed with all the technicians at the Service center. Very easy to set appointment/get one, technicians are very knowledgeable, and they help you understand the issues. This is my first Mazda and I love it-great features, great price, great ...
Best dealership we have ever been to! Would 10/10 recommend buying from this location again even though it was a 3 1/2 hour drive to get there!! Thank you Jake S. for all your help!!!!
I had a fantastic experience working with Ed! He was patient, informative, and friendly. Continues to follow up to make sure I love my car (which I do) and offer service after leaving the dealership. I would recommend Nelson Mazda to anyone wanting a fair deal and an easy buying process, especially with how crazy the car market is right now.
The dealership was awesome to work with, we only had to deal with one person from start to finish. Their sals staff worked on no commission, so they were not pushy on trying to make a sale, it really made the whole experience relaxing and enjoyable. I would highly recommend them.
No pressure good people
Amazing experience. Our advisor makes our purchase easier. Very knowledgeable and professional. Highly recommended. Easy to contact with if you need anything! We love our experienced here.
Broke down on the side of the road and these guys were so helpful in telling me exactly what was wrong with my car. They hid absolutely nothing and were incredibly nice and professional about everything. They literally got me back home while I was stranded in Tennessee. Best mechanics I've ever had the pleasure of dealing with
Love Nelson Mazda! I’ve bought my last two cars here and will buy my next car here too.
Alway professional and very helpful. The sales and the service staff go out of their way to keep customers happy
We will never go to another dealership. Nelson Mazda was our best experience yet! Thanks!
Matthew was very helpful and went above and beyond to deliver my new CX 5 to me at my home. This is my 4th auto purchase with Nelson Mazda over the past years and the staff, both sales and service are the very best!
Both Ian and Matt helped my husband, Andrew, and I in our purchases. I personally had a great experience with Ian.
Ian was top notch professional from the first phone call, to the last signature. Best and friendliest car buying experience I’ve ever had! Customer for life. Thank you for exceptional service and standards!
Quick and friendly service, very nice waiting area. You get a video of the inspection.
People working at Mazda cool spring are very nice to the customer and that’s the reason people keep coming for purchase and service their vehicle
Really excellent auto dealership. Personal one on one customer service with no pressure. They make you feel welcome! Their business model facilitates a smooth and easy no hassle process. Tristan stayed in touch throughout the process from my first inquiry and really helped me find the right auto for me. 5 stars plus!
My experience with Nelson Mazda exceeded my expectations. Unfortunately, the Mazda I purchased didn’t end up being from their dealership, but my little friend did purchase one from them. We had a great experience with Davey - he was more knowledgeable about the brand compared to any sales advisor I’ve ever worked with. He made it easy and fun and we definitely recommend working with him! Thank you for an awesome experience! I also got a lighting kit installed in my Mazda3 and the service team got me in and out quickly and they even sent me a ...
Hawk was very helpful and made the process of buying my first car so smooth. Would recommend!
Chris, our sales person, was absolutely fantastic! He took the time to answer all of our questions, never made us feel pressured even the slightest bit, was extremely knowledgeable, and made the process a breeze from start to finish. We also just loved the atmosphere at Nelson Mazda! From the Christian music to the zero pressure approach to the friendliness of every employee we encountered, it was such a wonderful car buying experience.
Jesus is the reason for the season
The team at Nelson Mazda was excellent. Above and beyond. I will definitely be back for my next purchase!
Great dealership. They have cars in stock. Very up front about cost and options. They make sure to get you into the type car you want.
I couldn't have asked for a better experience buying a car from Nelson Mazda. I'd really like to highlight the excellent service provided by my client advisor, Hawk Hostetter. Between scheduling a test drive, visiting the dealership, and arranging financing, the process was entirely seamless and pain-free. I will certainly be purchasing my next Mazda from Nelson Mazda Cool Springs, and in particular, I'd welcome the chance to work with Hawk again. Thanks for all of your help!
Helpful, thorough, and honest. We use them for all of our Mazda maintenance and repair.
Very happy with Nelson Mazda. The service dept is awesome. Very prompt and organized, friendly and helpful.
The process was very easy. The service center was clean and the staff was friendly and informative.
Dealing with just one person for the complete transaction was a welcome change. It allowed for a more trustworthy experience. I had full information to use in making a decision on the car options as well as the financing options. Refreshing change from feeling in the dark with previous car purchases.
The service department staff was very helpful. My service technician, Kirk, personally came out to speak with me about a few things which I totally appreciate. He went above & beyond to help me understand the car things.
Great service; very pleasant people to work with. Loved the video that showed the work being done on my car which included an explanation of what they were doing; video showed how far along they were in the process … great feature!
Awesome people and great communications. Customer service is really good and I always feel taken care of even if it calls for more than one trip out, however parts and service were a bit slow.
I received great service. I love the video explanation of recommended service. Thank you very much!
Nelson Mazda kept me informed of the diagnosis of my car”s problem along the way. I had to wait on the part to arrive. After the part came the service department worked quickly to get my car fixed and back on the road.
They got my new car detailed, programmed, and ready to go quickly! Would certainly recommend.
Cameron was my first contact at Nelson. The vehicle we came to see was sold by the time we got there. He kept us updated on inventory until he found just what we were looking for. Due to timing he had to hand us off to another associate to close our sale. Great experience with the entire team at Nelson
It was a good experience overall. However, I was disappointed I did not get a full tank of gas as I have with every other vehicle purchase. I live 2.5 hours away, was unfamiliar with the area, it was after 6 pm, and I got in the car to find it had very little gas.
Excellent experience. Cameron was very knowledgeable and helpful. Clean, organized dealership. Would highly recommend. Would do business again.
They did a great job on my 2014 Mazda and they was nice and polite there was nit wait they was right on it
Very kind, transparent, and down to earth. The entire buying process was easy. Everyone there was welcoming. No condescending attitudes that are often found when trying to buy a car. Would recommend and would go back!
We felt that your staff was always kind and willing to help, answering every question with professionalism. No one was ever pushy (unlike most dealerships) and that was a huge plus. It is clear that not only the training given to employees is exceptional, but also their genuine attitude toward helping the customer is exceptional! (Shout out to Kobey Frazier, who is AWESOME!) Nelson Mazda Cool Springs is a place where I felt so comfortable, that I may just pop in to say "Hi" whenever I am in the area!
Kobey was great even under the pressure of handling two clients at once. I had to wait a while but he continued to assure and inform me of any delays. I've already recommended family and friends because there's no price haggling
James Dixon the manager treated my car buying very well!
Great experience purchasing a car here. Simple, straightforward process. Good value on a used Mazda CX-7.
Excellent customer service. Nice lobby environment. Easy process. They do not have a large selection of used cars.
Really excellent auto dealership. Personal one on one customer service with no pressure. They make you feel welcome! Their business model facilitates a smooth and easy no hassle process. Tristan stayed in touch throughout the process from my first inquiry and really helped me find the right auto for me. 5 stars plus!
Everyone at this dealership, in my experience, has been very professional and very helpful. I recommend them highly!
Fantastic process and wonderful sales experience here for our new 2021 CX-9. Ian Connor was a pleasure to work with - knowledgeable, friendly, and sincere about getting us the vehicle we wanted after planning and saving for a year. This is the 3rd car we have purchased from them over the years, so not surprised the service was awesome, which is why we keep coming back!
Cameron was fantastic! He made us comfortable in our choice and was very knowledgeable. The entire process was easy from start to finish
Excellent customer service. Cameron my salesman was great!!! Will continue to buy cars from this dealership.
Nelson Mazda knows how to treat the car customer. What a fabulous experience. They let me think on my new Mazda 6 overnight and come back with my trade-in pricing. I really appreciated that. Also, Tristen is an impeccable car sales consultant. He is professional and really helps you purchase the car right for you. What a great place. I would recommend others to this car dealership. Thank you.
Very helpful, and friendly group of sales team and service members. I’ve taken my car to the cool Springs location since moving to Nashville, they always do a great job and I really nice to deal with. I recommend them.
Matthew Sand kept working hard for me when the first three vehicles I was interested in were selling out from underneath me. His professionalism was excellent. The whole experience was calming and not "hurried" or "rushed." Very professional atmosphere for sure. I was truly impressed and so glad I chose Mazda.
Davey Herbig was very attentive and patient. I knew I was looking to lease a hard to find car and he went above and beyond to get it sorted out for me.
Very nice location. Fast and knowledgable service techs. Thank you. Keep up the good work.
The experience was so fun and positive, communication was clear and concise, and working with Cameron was truly awesome. This is a second purchase from Nelson Mazda for our family and we would return for future purchases without hesitation. Love the product, the service team, and working with the exceptional sales staff such as Cameron was so appreciated.
Ian Connor worked with us and he made the experience enjoyable and easy. Thank you
Cameron was very helpful and competent in the trade in and purchase of my new CX5.
They were good at being responsive and getting back to me quickly to work with me