Customer Testimonials
Fast, nice, comfortable and helpful help me find the best payment plan for me and didn’t run my credit a million time… got the best plan for me
Best place to buy a car imo. Friendly and helpful staff, I worked with Gerald, and could not have had a better car buying experience. They would definitely be my first choice to buy a car from again.
I had a great car buying experience at Nelson Mazda Cool Springs Dealership in Franklin, Tn. Staff were all awesome with no pressure to buy, terrific customer service and professionalism. Worth the drive time to check them out if you don't live in/around the Nashville area. Glad I did.
Efficient process for checking and communication during service. Reasonable costs. Good people. Also convenient. Only downside to service is that It is difficult to get appointment in short order because they are booked.
I went in wanting a specific vehicle, and Cameron was a perfect associate. Patient, helpful, and friendly. He made the purchase easy and was kind and welcoming. No pressure to buy, and made good recommendations on add-ons. Thanks to Cameron and Nelson Mazda Cool Springs!
I brought in my car for warranty work that ended up costing me $175 over my deductible. What I got charged for is what caused the initial problem and the parts to be replaced. The service was good but the warranty details are crap and seem to be set up as a way for you to charge for something outside the warranty. These warranties need to be the same at every dealership and should be seamless.
I wasn't planning on buying a car that day, but, went home with keys in hand. Ian was so patient and non-salesy. Love my car and the great experience. They were overloaded with people buy cars but never made me feel like my business wasn't important.
Got me in quickly for a second opinion and scheduled the service a few weeks later after parts were ordered. Communicated status of vehicle. All employees I interacted with were super friendly and knowledgeable.
Nelson Mazda was awesome! They were able to get my car in right away and give me an honest estimate on everything. Once approved, the process was very easy and they were very thorough with the estimate. The work was done in a timely matter and no surprises!
They have always been very professional. I always really appreciate the videos of the process, and they make it very personal. They seem to care and enjoy their job.
It was awesome
Excellent team and customer service
The customer service at Nelson Mazda is fantastic. They helped me find the perfect car and walked me through every step with no pressure and I’m very happy with my decision.
I bought a car from them. Easy process!
I’ve had nothing but great experiences with this dealership’s service department (as well as with the rest of the staff). The entire team is friendly, professional and thorough. The manager, Pete, should teach a class on how to manage a dealership. He does an amazing job and has a great attitude. I cannot recommend the service department at Nelson Mazda enough! A+
Bria was a pleasure to work with beginning with my phone call inquiry about a car followed by my arrival and time at the dealership in purchasing a car. Bria is very professional and customer service-outstanding.
Great experience at Nelson Mazda. Bria was great to work with, was very informative about the whole process and helped me find the car i was looking for without any issues and all the paperwork was done in a timely manner.
I have purchased my last 2 vehicles from Nelson Mazda, and they have been exceptional in helping me find the vehicle I wanted each time.
Staff was very courteous. Car service was very efficient. All of my questions were answered to my satisfaction. Work completed in a timely and efficient manner.
Jake was great to work with and even during a very busy day for him he kept us informed about what was happening, he answered all our questions knowledgeably and clearly and made the whole experience as stress free as is possible.
Super atmosphere. No hard sell... Very polite and very kind.
Mostly a positive experience. They seemed to have trouble getting timely quotes from their parts department and so it took quite a while to tell me wat it would cost to do repairs on my Miata. Otherwise good. I like their video documentation.
Great customer service experience
Always professional, courteous and helpful. Jake was willing to go the extra mile to find the vehicle we wanted. We enjoyed the process with him.
No pressure; answered all my questions and didn't push 'extra' stuff or a different car. Just what I wanted. It was a very pleasant experience - much better than a similar experience at a different dealer just last August.
Amazing love how he went through each step of what was being done on video
I love everything about Nelson Mazda . They are very trustworthy and that’s hard to find these days . Thank you for that Cynthia L.e
always good! don't be ridiculous about needing 25 words minimum.... you want me to use superlatives? ok, it is always superlative service... so there
Prompt, professional, no pressure sales. Always ready for appointments on time.
They listen to me and make sure I am always happy!
his is my second car with Nelson Mazda. Darrell was easy to work with and personable. All around good experience.
Very friendly and welcoming. The few people I worked with quickly made a connection with me and made me feel at home.
The folks are always very polite, informative and prompt. I appreciate the video updates as they’re working on my car.
Very good sales experience with my 2021 CX-9. Market based pricing doesn’t always work out as the best deal. In my case, with very good value for my trade-in (a truck), it was. My sales rep, David, was considerate and thorough. In fact, I’ve bought many new vehicles in the last five years (from Lexus, RAM, Nissan, Toyota, GMC, and BMW). No salesperson has done as good of a job being sure I knew all of the features (from the inside to the outside to the app) as David… and I’ve been fortunate to have some truly outstanding ...
Chris was great, top notch. He knew his stuff and was very easy to work with.
Bria was most helpful and kind. The buying experience was quite easy. I love the SUV I purchased. The price was well below other sellers ,without sacrificing what I wanted in my vehicle.
Great dealer for a great brand. Outstanding customer service.
I had a great experience! I would definitely recommend Nelson Mazda! Chris was great- very knowledgeable, kind, and patient. And I love my new car!
Great place Scott was helpful everyone there is super nice and friendly and really helpful so if anyone is looking for a dealership to go to Nelson Mazda is the place to go!
Great service when vehicle was purchased. Very long closing time, especially since I paid cash. When I purchased vehicle, there was a small crack in the window and they replaced for me. Gave me a nice loaner while I was waiting for my car
Fast and thorough service. I love the updates via text. Newly renovated waiting area makes a pleasant experience. Would recommend any Mazda owner to go here.
They have been very attentive and efficient! I am always updated as they proceed through the appointment. They never upsell or add services to my bill that are not needed.
Jake was great. There was no hard sales pressure. Jake handled the entire transaction start to finish. I would buy from Jake and Nelson Mazda again.
Tristan was great to work with. He took care of everything we needed to get the car we wanted in a timely manner. Thank you.
Exceptional service and great people to work with on my purchase. Kylie was terrific in helping me find a car I love and that fit my budget. No pressure to buy and Kylie made the process easy. Highly recommend.
Took my Mazda MX-5 racecar in for an engine problem. Towed it down from Bowling Green where I was in a competition at the NCM Motorsports Park, and chose Nelson because the Service Director has racing experience. They were super responsive and friendly, and the technician tried everything possible to get me back on track, but ultimately I must do a tear down to fix it back home I’m Denver. Would highly recommend their Service Department for their empathy (they were almost as sad as I was that it wasn’t fixed!) and their persistence to get this Mazda ...
The service was good. I didn’t have any issues with anyone. I hope it continues to be this way in the future. This is a great dealership.
Jake Singelmann did an amazing job. The one person from start to finish is a great policy. It was a no drama, no pressure, easy process from walk in to drive away.
Service was super quick and professional! Everything was shown to me and outlined, which was great.
Wheel rotation was also done. It is good. However, they have forgotten to put a sticker for my next service date.
Awesome customer service!! Had an issue and Pete Lasalndra reached out to me immediately to correct the issue. I explained what happened and he corrected it.
I just turned in my 2018 CX-5 And upgraded to a New all wheeldrive turbo 2021 Davy Made the Transaction one of the most enjoyable ones I’ve experienced with car dealerships… Thank you
Mazda at Cool Springs makes buying a car pleasurable. Our salesman, Gerald Gardiner, was knowledgeable and answered all our questions. We would return here without a doubt.
Mazda at Cool Springs makes test driving and buying a car a pleasurable experience. Gerald Gardiiner, our sales representative, is knowledgeable and answered all our questions!
The staff was pleasant and professional. The service was fast and expertly performed! The waiting room is comfortable. The dealer’s location is convenient. Overall an excellent experience.
Friendly service and always happy to answer any questions that I have. Never pushy to try and get me to buy anything I don't need. Very professional.
Wow there are no words to describe how amazing the team is at Nelson Mazda! Highly recommend! Don’t go anywhere else - of this I can say!
Comfortable waiting areas, both inside and out. Exceptional service managers who listen and answer questions. I really trust your service department and enjoy coming out there!
Excellent product (CX-5) combined with Nelson's superior Drive Train warranty and a friendly, no-pressure sales approach from Adam made this first-time experience with Mazda a pleasure.
All of the salesman were knowledgeable, friendly, and well mannered. Angie is awesome too! I bought a Mazda 3 and could not be happier with my purchase.
I have had good experience with service at this dealership as well as them being very helpful in getting me a replacement top under warranty. Very helpfull
Had a great experience buying a new car here. No hype, no pressure, worked only with one person who walked us through everything. The product is superior, the prices were competitive, the warranty was the best. Nelson is doing it right and Adam was great to work with. Thanks.
It was a great experience. The sales force was knowledgeable about the inventory. It was a one stop shop, getting financing and having the license plate taken care of was a plus!
The people are amazingly friendly and I just love coming to this location to get my car serviced. The Tech that fixed my car was very knowledgeable and professional and wish I can get him everytime.
Great team of people! Kylie did a wonderful job of staying in my budget and I ended up with a beautiful car. The process was easier than I thought it would be. I made some new friends during my visit. Highly recommend!
Best car buying experience I have ever had
It was top notch all the way around. Chris stayed in touch and always returned my calls in a timely manner. Thanks for a job well done.
They have very competent and friendly sales staff, a very smooth and quick buying / finance process and good follow up after the sale to ensure everything has gone well and you are still happy with the purchase
Chris Evelsizer made the car buying experience as honest, easy, and straight forward as I could have ever asked. He provided honest feedback, did not hold off on speaking openly about things he liked and did not like. He never tried to up-sell me on anything that I did not need. He was just a good guy trying to help someone else make the right choice in their next car. What more could I ask for?
My Nelson Mazda service center experience was awesome! It didn't take all day, and the repair cost less than I thought it would. The service advisor was very friendly and professional as well.
Great service but a little pricey
Friendly, informative, thorough, timely, and reasonably priced. Wish they provided a quick inside/outside courtesy clean-up like my Lexus dealership did, but maybe some day they will. Overall great dealership and service.
Great customer service. Frequent updates that are very informative and they even do video-tours of your car as the problems get fixed by the technicians
Great support and buying experience. It’s my third Mazda and we are very pleased with all the 3 series cars that we own. Three total
Love our new Mazda! Thank you for the great welcome, and special thanks to Chris Evelsizer for being so friendly, helpful and making our purchase an awesome experience.
Always a pleasant experience. Service department is very accommodating for pick up and drop off services. Thoroughly explain services in detail and I love the videos!
It was a great dealer. Very patient sellers they did not pressure for you to make a purchase with them. Also they were very honest.
My AC just needed recharging and they took care of it right away.
Awesome!!!! Worth the drive from the Shoals area
Ethan Landreth was fantastic! I had visited several dealerships and Nelson was by far the best experience I've had! If you're in the market for a new car, definitely give Nelson a visit!
Service was prompt, polite and efficient. The video of my car was especially useful. The waiting area is pleasant and I was kept updated on my car.
On-time, very professional and friendly associates. I like the video while the car is being serviced.
Scott and Tyler are great people to work with. I had an issue with my daughters 2007 Mazda 6i and I needed to tow it back to Texas they were kind enough to look over the car while I was back home. These gentlemen were honest people and if in the market ever to buy a Mazda in Tennessee I will certainly look to Nelson Mazda and make recommendations to others as well thank you for helping me and my family.
Gerald and Tristan was a pleasure to work with. When we arrived we let them know that we wanted to drive several cars. This was no problem and a car was waiting when we returned from each test drive. We felt no pressure to purchase, even when we left to go grab lunch and talk. The only regret is not verifying options on our car that we assumed would come automatic such as back up sensors or fog lights. This was our second purchase from Nelson Mazda.
