Had a great experience with the service and parts department. This is my first service as a Mazda owner. Mitch addressed all my concerns and kept me informed throughout the process. Eric did a great job with the maintenance inspection video sent to my phone. Everyone I spoke with was helpful and nice (I spoke to someone in parts for a part number, but I forgot his name). Will be back!

Everything went smoothly, great service and wait time was minimal.

The buying team at this dealership went above and beyond to ensure a seamless transaction - all remotely! Boomer Lahrman took great care of me and walked me through every step of the process. I couldn’t have asked for a better experience and I would highly recommend this team if you’re looking to sell.

I have basically been a lifetime Mazda fan and has been my past 5 cars. I am in a lease now and was hoping to get into another Mazda but unfortunately we could not get the numbers to work :-( I wanted to give kudos to Miranda Shoulders. She has been extremely helpful, responsive, and great to work with. I wish we were able to get the numbers to work again this time but that pesky inflation is awful. Thank you Miranda for all of your help and texting me back and forth trying to help. THIS is why I have stayed loyal to Mazda over so many years!!

So I had a recall for my Mazda RX8 and I can say this is my first time ever dealing with a Mazda dealership and I’m really impressed with the level Of customer service I received. Nick my rep was on point with communication. And I ever received a video of the parts that were replaced ( Range Rover never does that ) ! Great job ! Will definitely be doing business with them in the future.

The Nelson Mazda Cool Springs location was friendly and welcoming and my Client Rep, Ian Conner, was VERY patient with all my questions and if he didn't have the answer right away, he always got back to me promptly. I happily recommend Nelson Mazda and ask for Ian Conner!

The Nelson Mazda Cool Springs location was friendly and welcoming and my Client Rep, Ian Conner, was VERY patient with all my questions and if he didn't have the answer right away, he always got back to me promptly. I happily recommend Nelson Mazda and ask for Ian Conner!

Very satisfied in the service dept working on our 2011 Mazda 6. Bought new. This car has had no major issues. Just the regular repairs needed in the years we have had it.

I was not looking forward to sitting and waiting for my car. But as I sat there I heard lovely music and customers and employees laughing and chatting. You offered bottled water and comfortable seating. My car was done faster than expected. The guy that served me was super nice and professional.

I Had a great experience with Nelson Mazda! My Car is in better shape now. Also, the staff is very friendly and helpful. Very clean and neat waiting lobby

Professional and knowledgeable.

Chase is Service Did us a Solid. Thank you so much. Our check engine light came on while travelling down here from KC area. They waived the inspection fee because the airbox was not tightened correctly. We use Mazda for all of our service. So Chase said the Right thing to do is to waive any and all fees. Grateful. Chris

One of the best car buying experiences I’ve ever had. My bank was being difficult despite having incredible credit. But Matthew did so much work trying to find a bank to work with me. They were so amazing through the whole process and even delivered the car to my house! With a full tank of gas. Fully impressed all the way around. I’ve used the repair center in Murfreesboro as well and had a great experience with them too.

I just purchased a 2022 Mazda 3 Hatchback from this dealership and my experience was amazing. Staff was/is very knowledgeable and able to answer all the questions I had. They were very responsive over email which is always appreciated.The whole car buying process went very smoothly thanks to the staff at Mazda of Cool Springs.

This dealership is amazing!! Great experience with sales team and When we service our car, it’s like family. Pete who is over the entire service dept sold me on Mazda. I had a used mazda I had bought from someone and took it there to get fixed. He made us feel like we drove it off the showroom floor. (That’s why I bought the newer one) Professional and goes above and beyond. The entire service department is a reflection of him. When I find great customer service, I don’t mind driving the hour to get my car serviced. We love Pete and the entire Mazda gang, I totally recommend this dealership!!

I have purchased 3 cars from Nelson and will be leasing a 2022 CX-30. Cody in the service department is awesome!!

Great and easy experience. Davey was the best!!! Very considerate and personable. He seemed to have the customers best interest in mind.

Good work b

I had great experience with Nelson Mazda Cool Springs. Got the best value for my trade in, as well as buying certified pre owned CX5. Very professional and no frills dealership. I like their one person one price policy, which makes the whole experience so stress-free. The folks at Sales and Service were great. Ian Connor helped with Sales part. Impressed with all the technicians at the Service center. Very easy to set appointment/get one, technicians are very knowledgeable, and they help you understand the issues. This is my first Mazda and I love it-great features, great price, great car and great dealership.

I had a fantastic experience working with Ed! He was patient, informative, and friendly. Continues to follow up to make sure I love my car (which I do) and offer service after leaving the dealership. I would recommend Nelson Mazda to anyone wanting a fair deal and an easy buying process, especially with how crazy the car market is right now.

The dealership was awesome to work with, we only had to deal with one person from start to finish. Their sals staff worked on no commission, so they were not pushy on trying to make a sale, it really made the whole experience relaxing and enjoyable. I would highly recommend them.

No pressure good people

Amazing experience. Our advisor makes our purchase easier. Very knowledgeable and professional. Highly recommended. Easy to contact with if you need anything! We love our experienced here.

Broke down on the side of the road and these guys were so helpful in telling me exactly what was wrong with my car. They hid absolutely nothing and were incredibly nice and professional about everything. They literally got me back home while I was stranded in Tennessee. Best mechanics I've ever had the pleasure of dealing with

Love Nelson Mazda! I’ve bought my last two cars here and will buy my next car here too.