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Learn MoreNelson Mazda Cool Springs Testimonials A sincere THANK YOU to all our favorite customers!
Maranda was great! She helped us in selecting a vehicle, and she was patient with us and answered all of our questions. Being able to test drive alone allowed me and the wife to have candid conversations about the two vehicles under consideration. For our previous car purchases at two different non-Mazda dealerships, the salespersons were present during our test drives. It may seem like a minor thing, but it was very helpful in our selection process to speak privately about the cars. It's our first Mazda, and our experience at the dealership was very enjoyable!
I had the very best experience buying my first new car at this dealership. I had always bought used cars (mainly Subarus) in the past but after a lot of research and test drives, I decided that a Mazda was the car for me. I thought the transition from Subaru would be hard but It has been almost two weeks and I already absolutely LOVE my 2023 Mazda CX-30! I also can not rave enough about how awsome the Sales team is. Our salesman, Marcus Montgomery went above and beyond and was more than patient with our questions and needs. If he didn't know about something he would find the answer and get back to us right away. We had a slight issue getting our military discount and Marcus found a person on staff to help us correct that issue and that person was also very helpful and patient and was able to help us find the paperwork we needed. I also appreciate that the sales and finance team stayed late (past closing time) until everything was in order for us to trade in our Subaru and take our new Mazda home. I am an extremely happy customer and plan on being a Nelson Mazda customer from here on out! And I want to thank them for providing a low stress car buying (and trade in) experience in a very stressful market. Your care and thoughtfulness really means a lot and makes a difference. Thank You :)
I need a mirror for my Mazda. The item had been on back order for several months. I called Nelson Mazda up and These guys had one in stock. They were kind enough to ship it all the way to New York. I completely appreciate all the help that they provided me.
I loved getting the video that walked me through the inspection and service on my car. Super comprehensive and helpful. I also liked being able to text to confirm additional services and the service was fast too!
This was the best car buying experience I've ever had. I didn't feel hustled or hurried. What I did feel was gratitude for the way Ian took me through the process. He was very patient in explaining all the features of the car, and the buying process was very smooth, no surprises. Ian made sure I got the military appreciation discount, which means a lot to me as a disabled Veteran. He called yesterday, a month after the sale, just to say hello, make sure I'm happy with my car, and reminded me to come in for a free car wash. And by the way, I love my CX-5 !!
Great dealership! Never any pressure to buy and the service department is wonderful. I’ve bought 3 vehicles from them so far.👍🏻
Fast scheduling, friendly/professional greeting at arrival, the team understood and repeated my problem when I arrived, the waiting area is clean and comfortable (I am able to work while waiting for my service), and the email and txt message updates and video of service is awesome! Great service!
Had a great experience with the service and parts department. This is my first service as a Mazda owner. Mitch addressed all my concerns and kept me informed throughout the process. Eric did a great job with the maintenance inspection video sent to my phone. Everyone I spoke with was helpful and nice (I spoke to someone in parts for a part number, but I forgot his name). Will be back!
Everything went smoothly, great service and wait time was minimal.
The buying team at this dealership went above and beyond to ensure a seamless transaction - all remotely! Boomer Lahrman took great care of me and walked me through every step of the process. I couldn’t have asked for a better experience and I would highly recommend this team if you’re looking to sell.
I have basically been a lifetime Mazda fan and has been my past 5 cars. I am in a lease now and was hoping to get into another Mazda but unfortunately we could not get the numbers to work :-( I wanted to give kudos to Miranda Shoulders. She has been extremely helpful, responsive, and great to work with. I wish we were able to get the numbers to work again this time but that pesky inflation is awful. Thank you Miranda for all of your help and texting me back and forth trying to help. THIS is why I have stayed loyal to Mazda over so many years!!
So I had a recall for my Mazda RX8 and I can say this is my first time ever dealing with a Mazda dealership and I’m really impressed with the level Of customer service I received. Nick my rep was on point with communication. And I ever received a video of the parts that were replaced ( Range Rover never does that ) ! Great job ! Will definitely be doing business with them in the future.
The Nelson Mazda Cool Springs location was friendly and welcoming and my Client Rep, Ian Conner, was VERY patient with all my questions and if he didn't have the answer right away, he always got back to me promptly. I happily recommend Nelson Mazda and ask for Ian Conner!
The Nelson Mazda Cool Springs location was friendly and welcoming and my Client Rep, Ian Conner, was VERY patient with all my questions and if he didn't have the answer right away, he always got back to me promptly. I happily recommend Nelson Mazda and ask for Ian Conner!
Very satisfied in the service dept working on our 2011 Mazda 6. Bought new. This car has had no major issues. Just the regular repairs needed in the years we have had it.
I was not looking forward to sitting and waiting for my car. But as I sat there I heard lovely music and customers and employees laughing and chatting. You offered bottled water and comfortable seating. My car was done faster than expected. The guy that served me was super nice and professional.
I Had a great experience with Nelson Mazda! My Car is in better shape now. Also, the staff is very friendly and helpful. Very clean and neat waiting lobby
Professional and knowledgeable.
Chase is Service Did us a Solid. Thank you so much. Our check engine light came on while travelling down here from KC area. They waived the inspection fee because the airbox was not tightened correctly. We use Mazda for all of our service. So Chase said the Right thing to do is to waive any and all fees. Grateful. Chris
One of the best car buying experiences I’ve ever had. My bank was being difficult despite having incredible credit. But Matthew did so much work trying to find a bank to work with me. They were so amazing through the whole process and even delivered the car to my house! With a full tank of gas. Fully impressed all the way around. I’ve used the repair center in Murfreesboro as well and had a great experience with them too.
I just purchased a 2022 Mazda 3 Hatchback from this dealership and my experience was amazing. Staff was/is very knowledgeable and able to answer all the questions I had. They were very responsive over email which is always appreciated.The whole car buying process went very smoothly thanks to the staff at Mazda of Cool Springs.
This dealership is amazing!! Great experience with sales team and When we service our car, it’s like family. Pete who is over the entire service dept sold me on Mazda. I had a used mazda I had bought from someone and took it there to get fixed. He made us feel like we drove it off the showroom floor. (That’s why I bought the newer one) Professional and goes above and beyond. The entire service department is a reflection of him. When I find great customer service, I don’t mind driving the hour to get my car serviced. We love Pete and the entire Mazda gang, I totally recommend this dealership!!
I have purchased 3 cars from Nelson and will be leasing a 2022 CX-30. Cody in the service department is awesome!!
Great and easy experience. Davey was the best!!! Very considerate and personable. He seemed to have the customers best interest in mind.
Good work b
Welcome to Nelson Mazda Cool Springs
Nelson Mazda Cool Springs is proud to be your preferred Mazda dealership near Franklin, TN. We are excited for the opportunity to serve your new Mazda car or SUV, pre-owned vehicle, and Mazda certified pre-owned vehicle needs. We believe in providing our guests the kind of efficient, no-hassle car shopping experience they deserve. That is why we have created the One Price, One Person Nelson Difference. We want you to experience how buying a car can be just as much fun as owning one.
If you are looking for an oil change, tire rotation, tune-up, or maintenance, you have come to the right place. Our ‘Maintenance Made Easy’ promise ensures a certified Mazda Technician will provide a full circle video inspection during every visit. We can also communicate with you through text, email, or call throughout your visit. You can have confidence that your vehicle is getting the Mazda service it needs.
No matter what aspect of the car-ownership experience has brought you to our doorstep, Nelson Mazda Cool Springs is here to serve. Visit us today at 7104 S Springs Dr, TN 37067. We’ll make a believer out of you!
GENERAL FAQS
DO YOU HAVE MAZDA LEASE DEALS NEAR ME?
Yes! Our best Mazda lease deals can be found on our new Mazda specials page where you can find low payment lease specials near Nashville, Franklin, and Brentwood. Customize your lease with low upfront payment options or low monthly payment options.
WHAT NEW MAZDA MODELS DO YOU SELL?
We have a wide variety of all new Mazda vehicles to choose from. Whether you are in the market for a Mazda3 Sedan, Mazda3 Hatchback, Mazda6, Mazda CX-3, Mazda CX-30, Mazda CX-5, Mazda CX-9, Mazda MX-5 Miata, or Mazda MX-5 Miata RF, we are here to help you find the right model and trim for you. Feel free to browse our inventory online and chat with one of our Client Advisors from the comfort of your home or office.
DO YOU SERVICE ALL MAZDA VEHICLES?
Our Certified Mazda Repair Technicians are able to work on all Mazda vehicles in Nashville, Franklin, Dickson, and surrounding areas. We also have a Mazda RX-8 technician on staff. Our Maintenance Made Easy approach means you can rest assured your vehicle will be taken care of. We will also communicate with you in the way you prefer during your visit. Simply schedule service with our online tool and take advantage of our easy vehicle service experience.
ARE YOU A TRUSTED MAZDA DEALER IN TN?
Don’t take our word for it. Read our Google Reviews, Facebook Reviews, and DealerRater Reviews. Find out for yourself why we are one of the most trusted Mazda dealerships in Tennessee. Whether you are shopping as far as Cookeville, Memphis, Chattanooga, and Knoxville, or close to home in Spring Hill and East Nashville, we have a way to serve you. You can shop from home and potentially take advantage of our home delivery services.
CAN I ORDER OEM MAZDA PARTS FROM NELSON MAZDA COOL SPRINGS?
Our Mazda parts department is fully stocked and ready to serve you. We have an enhanced partnership with the manufacturer to enable special order parts are delivered the next day. If you need help figuring out which part matches your vehicle, head over to our parts ordering page with your VIN and part type. One of our parts associates will reach out to get further details.
WHERE IS NELSON MAZDA COOL SPRINGS LOCATED?
We are located in the Cool Springs shopping district of Franklin, TN near the Galleria Mall. You can click to get directions or get off at the Moores Lane or Cool Springs Blvd. exit off of I-65 and we are just a couple of turns away. Stop by on your way to eat at one of the local restaurants or catch a movie at the AMC DINE-IN Thoroughbred 20.
IS IT A GOOD TIME TO BUY A NEW CAR?
New cars are always in high demand but we have not seen the limited inventory market like it is today. If you find the right car on our website, we recommend reaching out to our team as soon as possible to get all the details. We are seeing increased sales, lower interest rates, decreased inventory, and impressive manufacturer incentives right now. Call 615-538-1017 with questions!
HOW FAR IS NELSON MAZDA COOL SPRINGS FROM CLARKSVILLE, TN?
We are located just over an hour away from Clarksville and serve as one of the top Mazda dealers in Middle TN. If you live anywhere from Clarksville to Jackson to Huntsville, we would love to help you find your next Mazda.
Nelson Mazda Cool Springs Franklin, TN
7104 S Springs Dr, Franklin, TN 37067
Hours
Sales
- Monday - Saturday: 9:00 AM - 7:00 PM
Service
- Monday - Saturday: 7:00 AM - 6:00 PM