Maranda was great! She helped us in selecting a vehicle, and she was patient with us and answered all of our questions. Being able to test drive alone allowed me and the wife to have candid conversations about the two vehicles under consideration. For our previous car purchases at two different non-Mazda dealerships, the salespersons were present during our test drives. It may seem like a minor thing, but it was very helpful in our selection process to speak privately about the cars. It's our first Mazda, and our experience at the dealership was very enjoyable!

I had the very best experience buying my first new car at this dealership. I had always bought used cars (mainly Subarus) in the past but after a lot of research and test drives, I decided that a Mazda was the car for me. I thought the transition from Subaru would be hard but It has been almost two weeks and I already absolutely LOVE my 2023 Mazda CX-30! I also can not rave enough about how awsome the Sales team is. Our salesman, Marcus Montgomery went above and beyond and was more than patient with our questions and needs. If he didn't know about something he would find the answer and get back to us right away. We had a slight issue getting our military discount and Marcus found a person on staff to help us correct that issue and that person was also very helpful and patient and was able to help us find the paperwork we needed. I also appreciate that the sales and finance team stayed late (past closing time) until everything was in order for us to trade in our Subaru and take our new Mazda home. I am an extremely happy customer and plan on being a Nelson Mazda customer from here on out! And I want to thank them for providing a low stress car buying (and trade in) experience in a very stressful market. Your care and thoughtfulness really means a lot and makes a difference. Thank You :)

I need a mirror for my Mazda. The item had been on back order for several months. I called Nelson Mazda up and These guys had one in stock. They were kind enough to ship it all the way to New York. I completely appreciate all the help that they provided me.

I loved getting the video that walked me through the inspection and service on my car. Super comprehensive and helpful. I also liked being able to text to confirm additional services and the service was fast too!

This was the best car buying experience I've ever had. I didn't feel hustled or hurried. What I did feel was gratitude for the way Ian took me through the process. He was very patient in explaining all the features of the car, and the buying process was very smooth, no surprises. Ian made sure I got the military appreciation discount, which means a lot to me as a disabled Veteran. He called yesterday, a month after the sale, just to say hello, make sure I'm happy with my car, and reminded me to come in for a free car wash. And by the way, I love my CX-5 !!

Great dealership! Never any pressure to buy and the service department is wonderful. I’ve bought 3 vehicles from them so far.👍🏻

Fast scheduling, friendly/professional greeting at arrival, the team understood and repeated my problem when I arrived, the waiting area is clean and comfortable (I am able to work while waiting for my service), and the email and txt message updates and video of service is awesome! Great service!

Had a great experience with the service and parts department. This is my first service as a Mazda owner. Mitch addressed all my concerns and kept me informed throughout the process. Eric did a great job with the maintenance inspection video sent to my phone. Everyone I spoke with was helpful and nice (I spoke to someone in parts for a part number, but I forgot his name). Will be back!

Everything went smoothly, great service and wait time was minimal.

The buying team at this dealership went above and beyond to ensure a seamless transaction - all remotely! Boomer Lahrman took great care of me and walked me through every step of the process. I couldn’t have asked for a better experience and I would highly recommend this team if you’re looking to sell.

I have basically been a lifetime Mazda fan and has been my past 5 cars. I am in a lease now and was hoping to get into another Mazda but unfortunately we could not get the numbers to work :-( I wanted to give kudos to Miranda Shoulders. She has been extremely helpful, responsive, and great to work with. I wish we were able to get the numbers to work again this time but that pesky inflation is awful. Thank you Miranda for all of your help and texting me back and forth trying to help. THIS is why I have stayed loyal to Mazda over so many years!!

So I had a recall for my Mazda RX8 and I can say this is my first time ever dealing with a Mazda dealership and I’m really impressed with the level Of customer service I received. Nick my rep was on point with communication. And I ever received a video of the parts that were replaced ( Range Rover never does that ) ! Great job ! Will definitely be doing business with them in the future.

The Nelson Mazda Cool Springs location was friendly and welcoming and my Client Rep, Ian Conner, was VERY patient with all my questions and if he didn't have the answer right away, he always got back to me promptly. I happily recommend Nelson Mazda and ask for Ian Conner!

The Nelson Mazda Cool Springs location was friendly and welcoming and my Client Rep, Ian Conner, was VERY patient with all my questions and if he didn't have the answer right away, he always got back to me promptly. I happily recommend Nelson Mazda and ask for Ian Conner!

Very satisfied in the service dept working on our 2011 Mazda 6. Bought new. This car has had no major issues. Just the regular repairs needed in the years we have had it.

I was not looking forward to sitting and waiting for my car. But as I sat there I heard lovely music and customers and employees laughing and chatting. You offered bottled water and comfortable seating. My car was done faster than expected. The guy that served me was super nice and professional.

I Had a great experience with Nelson Mazda! My Car is in better shape now. Also, the staff is very friendly and helpful. Very clean and neat waiting lobby

Professional and knowledgeable.

Chase is Service Did us a Solid. Thank you so much. Our check engine light came on while travelling down here from KC area. They waived the inspection fee because the airbox was not tightened correctly. We use Mazda for all of our service. So Chase said the Right thing to do is to waive any and all fees. Grateful. Chris

One of the best car buying experiences I’ve ever had. My bank was being difficult despite having incredible credit. But Matthew did so much work trying to find a bank to work with me. They were so amazing through the whole process and even delivered the car to my house! With a full tank of gas. Fully impressed all the way around. I’ve used the repair center in Murfreesboro as well and had a great experience with them too.

I just purchased a 2022 Mazda 3 Hatchback from this dealership and my experience was amazing. Staff was/is very knowledgeable and able to answer all the questions I had. They were very responsive over email which is always appreciated.The whole car buying process went very smoothly thanks to the staff at Mazda of Cool Springs.

This dealership is amazing!! Great experience with sales team and When we service our car, it’s like family. Pete who is over the entire service dept sold me on Mazda. I had a used mazda I had bought from someone and took it there to get fixed. He made us feel like we drove it off the showroom floor. (That’s why I bought the newer one) Professional and goes above and beyond. The entire service department is a reflection of him. When I find great customer service, I don’t mind driving the hour to get my car serviced. We love Pete and the entire Mazda gang, I totally recommend this dealership!!

I have purchased 3 cars from Nelson and will be leasing a 2022 CX-30. Cody in the service department is awesome!!

Great and easy experience. Davey was the best!!! Very considerate and personable. He seemed to have the customers best interest in mind.

Good work b