Chase is Service Did us a Solid. Thank you so much. Our check engine light came on while travelling down here from KC area. They waived the inspection fee because the airbox was not tightened correctly. We use Mazda for all of our service. So Chase said the Right thing to do is to waive any and all fees. Grateful. Chris

One of the best car buying experiences I’ve ever had. My bank was being difficult despite having incredible credit. But Matthew did so much work trying to find a bank to work with me. They were so amazing through the whole process and even delivered the car to my house! With a full tank of gas. Fully impressed all the way around. I’ve used the repair center in Murfreesboro as well and had a great experience with them too.

I just purchased a 2022 Mazda 3 Hatchback from this dealership and my experience was amazing. Staff was/is very knowledgeable and able to answer all the questions I had. They were very responsive over email which is always appreciated.The whole car buying process went very smoothly thanks to the staff at Mazda of Cool Springs.

This dealership is amazing!! Great experience with sales team and When we service our car, it’s like family. Pete who is over the entire service dept sold me on Mazda. I had a used mazda I had bought from someone and took it there to get fixed. He made us feel like we drove it off the showroom floor. (That’s why I bought the newer one) Professional and goes above and beyond. The entire service department is a reflection of him. When I find great customer service, I don’t mind driving the hour to get my car serviced. We love Pete and the entire Mazda gang, I totally recommend this dealership!!

Just got off the phone with Clayton in sales. He has excellent customer service & should be commended & handed a raise for his perfect communication & impeccable candor. Truly a breath of fresh air.

I have purchased 3 cars from Nelson and will be leasing a 2022 CX-30. Cody in the service department is awesome!!

Great and easy experience. Davey was the best!!! Very considerate and personable. He seemed to have the customers best interest in mind.

Good work b

I had great experience with Nelson Mazda Cool Springs. Got the best value for my trade in, as well as buying certified pre owned CX5. Very professional and no frills dealership. I like their one person one price policy, which makes the whole experience so stress-free. The folks at Sales and Service were great. Ian Connor helped with Sales part. Impressed with all the technicians at the Service center. Very easy to set appointment/get one, technicians are very knowledgeable, and they help you understand the issues. This is my first Mazda and I love it-great features, great price, great car and great dealership.

I had a fantastic experience working with Ed! He was patient, informative, and friendly. Continues to follow up to make sure I love my car (which I do) and offer service after leaving the dealership. I would recommend Nelson Mazda to anyone wanting a fair deal and an easy buying process, especially with how crazy the car market is right now.

The dealership was awesome to work with, we only had to deal with one person from start to finish. Their sals staff worked on no commission, so they were not pushy on trying to make a sale, it really made the whole experience relaxing and enjoyable. I would highly recommend them.

No pressure good people

Amazing experience. Our advisor makes our purchase easier. Very knowledgeable and professional. Highly recommended. Easy to contact with if you need anything! We love our experienced here.

Broke down on the side of the road and these guys were so helpful in telling me exactly what was wrong with my car. They hid absolutely nothing and were incredibly nice and professional about everything. They literally got me back home while I was stranded in Tennessee. Best mechanics I've ever had the pleasure of dealing with

Love Nelson Mazda! I’ve bought my last two cars here and will buy my next car here too.

Alway professional and very helpful. The sales and the service staff go out of their way to keep customers happy

We will never go to another dealership. Nelson Mazda was our best experience yet! Thanks!

Matthew was very helpful and went above and beyond to deliver my new CX 5 to me at my home. This is my 4th auto purchase with Nelson Mazda over the past years and the staff, both sales and service are the very best!

Both Ian and Matt helped my husband, Andrew, and I in our purchases. I personally had a great experience with Ian.

Ian was top notch professional from the first phone call, to the last signature. Best and friendliest car buying experience I’ve ever had! Customer for life. Thank you for exceptional service and standards!

Quick and friendly service, very nice waiting area. You get a video of the inspection.

People working at Mazda cool spring are very nice to the customer and that’s the reason people keep coming for purchase and service their vehicle

Really excellent auto dealership. Personal one on one customer service with no pressure. They make you feel welcome! Their business model facilitates a smooth and easy no hassle process. Tristan stayed in touch throughout the process from my first inquiry and really helped me find the right auto for me. 5 stars plus!

My experience with Nelson Mazda exceeded my expectations. Unfortunately, the Mazda I purchased didn’t end up being from their dealership, but my little friend did purchase one from them. We had a great experience with Davey - he was more knowledgeable about the brand compared to any sales advisor I’ve ever worked with. He made it easy and fun and we definitely recommend working with him! Thank you for an awesome experience! I also got a lighting kit installed in my Mazda3 and the service team got me in and out quickly and they even sent me a follow up video showing where the lights were installed and how to access them in the Mazda Connect system - I thought that was a nice touch. 10/10

Tanner and Jacob were amazing to work with! I emailed Tanner on a Sunday, and even though he was off that day, he replied within 5 minutes. Upon arrival, Tanner greeted me and handed me off to Jacob. Both guys were great. They knew the car's features, they had a great test drive route and I left with a new car!!